Singapore Airlines goes live with IBS’ integrated cargo management system

Powered by IBS Software’s iCargo cargo management platform, Singapore Airlines (SIA) has launched its new Integrated Cargo Management System (ICMS).

By bringing in the most recent cloud technology to transform cargo operations and customer delivery, the ICMS is a strategic initiative to secure SIA’s core cargo platform for the foreseeable future.

For business users in Singapore and overseas, the ICMS provides a single integrated cargo application and a seamless interface with partners like general sales agents, ground handling agents, and freight forwarders, making the entire process easier.

SIA is able to make real-time, data-driven decisions throughout its sales, operations, and finance processes thanks to improved data quality and insights, as well as ensure compliance with international regulations.

Approximately 1,500 users from the sales, operations, and finance industries have benefited from the ICMS since it went live on August 1, 2022. iCargo has processed and responded to 8.5 million incoming messages, facilitated more than 24,000 flights, created 202,000 bookings, and generated 192,000 airway bills.

The Consulting and Digital Transformation (CDx) division of IBS Software supported SIA with user acceptance testing (UAT).

With input from more than one hundred end users all over the world and end-to-end testing involving more than twenty upstream and downstream messaging systems, the UAT focused on the effectiveness of change management and business process transformation.

According to Chin Yau Seng, Senior Vice President-Cargo at Singapore Airlines, “the COVID-19 pandemic has greatly accelerated the need for digital transformation, especially given the important role that air freight plays in critical supply chains, as well as the need for greater supply chain visibility to improve resilience.”

“IBS Software’s iCargo platform is a key component in SIA’s digitalization efforts to enable it to serve its customers even better, respond more quickly to market changes, improve work processes, and remain compliant and up-to-date with global industry standards and initiatives,” according to the company.

Ashok Rajan, Head of Cargo and Logistics Solutions at IBS Software, stated, “It is an honor to work with SIA, a team that recognizes the transformative impact of digitalizing air cargo and is dedicated to creating innovative customer experiences that will enable it to capitalise on the air cargo opportunities ahead.”

“We are beyond excited to continue collaborating with SIA on the ICMS in order to deliver even further capabilities and business benefits in the future,” the company stated.

March 2023 is scheduled for the implementation’s second phase. This includes adding new capabilities to the sales, operations, and cargo revenue accounting modules, migrating the mail module, and implementing mail revenue accounting.

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